June Bank Holiday - Monday 4th & Tuesday 5th June 2012
Please note the surgery will be closed for the above Bank Holiday. In case of emergencies, please telephone 01903 777000 where you will be diverted to Harmoni Out of Hours service.
 General Practice Assessment Questionnaire 2011/12
The General Practice Assessment Questionnaire was developed at the National Primary Care Research and Development Centre in Manchester. GPAQ helps practices find out what patients think about their care. Westcourt Medical Centre recently conducted this survey and received 359 questionnaires, the results of which can be viewed by clicking the link below:-
- Westcourt Medical Centre GPAQ Report 2011/12(PDF File 472 KB)
The practice discussed the report with our Westcourt Friends Group on Friday 16th March 2012 the outcome of which can be viewed by clicking the following link:-
- Westcourt Friends Group GPAQ Report 2012 (PDF file 652 KB)
A Patient participation action plan was also developed based on the feedback from the bespoke GPAQ survey that the Critical Friends Group discussed on Friday 16th March 2012 and can be accessed via the link below:-
- Patient Participation Action Plan (Excel Spreadsheet 35 KB)
Westcourt Medical Centre - Building Project 2012
We are pleased to report that the Westcourt Medical Centre building project is progressing well. Many people will be aware that we have now incorporated a pharmacy adjacent to the front door, which our patients report as being of great benefit. We particularly enjoy joint working with the pharmacy providers in order to improve the services that we can offer. The second phase of improvement, which involves adding improved consulting space on the front of the building. We are confident with changes to the entrance and an additional waiting area, that we will improve the experience of coming to the surgery.
There is, however, a time necessary for the build to take place, during which there may be significant implications for our patients. Most importantly we are not going to be able to offer on-site parking. We realise this is likely to be of concern, but we have discussed carefully with our advisors whether the spaces can be preserved and it seems for principally Health and Safety reasons they simple cannot. We are therefore going to have to apologise to our patients in advance of the project for this period of development of the build. We hope, however, to be able to provide a small number of disabled parking spaces on site for those patients for whom a visit would otherwise be impossible and who already hold a Disabled Parking Badge, we will do our best to accommodate theirs visits.
Another important feature of the development is that it will allow us to move some of the nursing services back downstairs to newly refurbished space. This will mean that fewer people will need to go upstairs as they currently do.
The other issue during the building phase is that access via the front door will be seriously affected by the building works. Having taken advice concerning Health and Safety, and appropriate access for disabled patients, it seems the only way we can reasonably accommodate this is by extending the entrance route down the access road to the side of the surgery. We will of course do everything we can to make sure that this is as safe and as easy as we can make it, but again we will have to ask for the understanding of our patients during this inevitable phase of disruption.
We are aiming to provide a much better experience for people visiting the surgery and we are confident that you will be impressed by the new building when it is open.
ICIS : information for life
ICIS helps people of all ages in West Sussex find information about services offering support, care or advice. ICIS is a free and confidential service providing impartial and up-to-date information. ICIS website contains a searchable database of information available 24/7
ICIS: information for life 35 Worthing Road, East Preston, West Sussex, BN16 1BQ
Enquiry line: 0800 859929 Open: Mon-Fri 10am-12.30 and 1.30-4pm (24hr answerphone)
Online information for individuals: www.icis-info4life.org.uk/icisonline
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